![]() Covey describes this stage as giving the speaker psychological air. This stage incorporates both the second and third stages of the golden nugget of communication. Stage 4: Rephrasing content and reflecting feelings This stage includes not only what was said, but how the speaker feels about it. This is somewhat more effective but remains limited to the verbal portion of communication. This is the least effective stage of listening taught in active or reflective listening courses. To prepare for empathic listening, Leal (2017) proposes ideas such as quieting the mind in order to focus fully on what the other is saying, listening fully and openly, and listening through the words.Īccording to Covey (2020), there are four stages of empathic listening, outlined below: Stage 1: Mimicking content They let the speaker know they heard what was said and captured the emotions. In both instances, the listener doesn’t negate or judge the speaker. Listener: “Sounds like you’re irritated with Hal and work right now.” He doesn’t know what he’s doing, and he gives me horrible assignments.” ![]() Imagine your coworker comes into your office with a complaint.Ĭoworker: “Hal (supervisor) is an idiot. The workplace is also filled with opportunities for empathic listening. Parent: “Sounds like you’re frustrated with your soccer team.” Coworkers as an example The parent might typically refute the child’s assertion. The coach confuses me and the team sucks.” Parenting as an exampleīeing a parent can be an optimal opportunity for empathic listening.Ĭhild: “I don’t like soccer anymore. This skill requires the listener to use their eyes, ears, and heart to listen. The same concept in restorative justice is known as social capital.Ĭovey believes we typically listen at one of four levels:Ĭovey states there’s a fifth level of listening:Įmpathic listening seeks to get inside the other person’s perspective and see the world the way they do. ![]() Covey talks about building an emotional bank account with the person before they’re willing to trust. Humility, for instance, is a character trait that instills trust. 277), author of The 7 Habits of Highly Effective People, summarizes the heart of empathic listening: “Seek first to understand.” Covey calls this a deep paradigm shift, as most people force their own perspective before attempting to listen.Ĭovey believes empathic listening begins with the type of character trait that inspires the speaker to open up and trust the listener. 19 Examples of Questions to Ask Your Clients.How to Improve Your Empathic Listening Skills. ![]() Carl Rogers’s Take on Empathic Listening. ![]()
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